Refund policy

Return & Refund Policy – KanakVastrams

At KanakVastrams, each saree is chosen with care and reverence for craftsmanship. As our collections include handwoven and premium textiles, we follow a thoughtful return and refund policy to ensure fairness for both our customers and our artisans.

1. Eligibility for Returns

Returns or exchanges are accepted only under the following conditions:

  • The product received is damaged, defective, or incorrect

  • The issue is reported within 24 hours of delivery

  • The product is unused, unwashed, and in original condition

  • All original tags, packaging, and invoice are intact

Requests raised after 24 hours of delivery may not be eligible for return or refund.

2. Items Not Eligible for Return or Refund

Due to the nature of our products, the following are not eligible for return or exchange:

  • Sarees purchased during sales, discounts, or special offers

  • Custom-made or made-to-order products

  • Sarees with blouse stitching or alterations

  • Products showing signs of use, washing, or damage after delivery

  • Minor variations in colour, weave, or texture due to lighting or handcrafted nature

  • Orders placed with incorrect size, color, or address provided by the customer

Such variations are natural characteristics of handloom products and are not considered defects.

3. Return Request Process

To request a return or exchange:

  1. Contact us within 24 hours of delivery using the contact details on our website

  2. Share your order number, clear photos/videos of the issue, and a brief explanation

  3. Our team will review your request and respond within 2–3 business days

  4. Once approved, return instructions will be shared

Items sent back without approval may not be accepted.

4. Return Shipping

  • If the return is approved due to damage or error from our side, return shipping will be arranged or reimbursed as applicable.

  • If the return is approved for other valid reasons, return shipping costs will be borne by the customer.

  • Products must be packed securely to avoid damage during transit.

5. Refund Process

Once the returned item is received and inspected:

  • Approved refunds will be processed within 7–10 business days

  • Refunds will be issued to the original mode of payment

  • Shipping charges (if any) are non-refundable unless the return is due to our error

You will be notified once the refund has been initiated.

6. Exchange Policy

  • Exchanges are subject to product availability.

  • If the requested replacement is unavailable, a refund or store credit may be offered at our discretion.

  • Exchange requests must follow the same eligibility rules as returns.

7. International Orders

For international orders:

  • Returns and exchanges are generally not accepted, unless the product is damaged or incorrect.

  • Customs duties, taxes, and shipping charges are non-refundable.

  • Customers are responsible for return shipping costs unless otherwise agreed.

8. Cancellation Policy

  • Orders can be cancelled only before dispatch.

  • Once an order has been shipped, cancellation is not possible.

  • Refunds for approved cancellations will be processed within 5–7 business days.

9. Final Decision

KanakVastrams reserves the right to make the final decision regarding returns, refunds, or exchanges after reviewing the request and supporting evidence.

10. Contact Us

For any questions regarding returns or refunds, please contact us through the details provided on our website. We are always happy to assist you with care and clarity.

✨ At KanakVastrams, every weave carries effort and tradition — and every customer relationship is handled with fairness and respect.